Question 1

Reservations

Accepted Answer

We recommend that you browse all of the properties on our website and choose the property that best fits your needs in terms of location, availability and specific features. Our online calendars are up-to-date and we do our best to keep the amenities tabs populated with current information on each property. When you find a home you'd like to reserve, you can make an online reservation from the property's listing page or give us a call to make your booking over the phone. If you decide to book online, we will receive and process your request ASAP but please note, your reservation is not confirmed until we review your reservation and you receive a rental agreement! Your rental agreement will be sent via email for e-signature - we do this to streamline the process and make it easy for everyone. Please carefully read the rental agreement and check the accuracy of the dates and information entered. Since you are responsible for this information, please call or email us immediately if any corrections are necessary.

Question 2

Rate Information

Accepted Answer

In addition to the rental rate, your total cost will include the following fees and taxes: local taxes totaling 7-17% depending on the municipality; nonrefundable reservation fee + applicable tax; and a Departure Cleaning Fee, which varies based on the size of the home.

Question 3

Security Deposits

Accepted Answer

Security Deposit amounts vary based on the property and will be included in your price quote when booking. If your property does not require a security deposit, a credit card is required to be kept on file until the end of your stay to cover any excess cleaning fees, missing linens or home accessories, damages to the property and its contents not covered by a damage protection policy (if purchased), and/or charges related to violations of the rental agreement. If the rental property does not experience any of the above, no charges will be made and the deposit will be refunded via the same payment method it was made (credit card refund or paper check) within 14 days of check-out.

Question 4

Cancellation Policies

Accepted Answer

A non-refundable deposit equal to twenty-five percent (25%) of the total rental cost is required at the time of booking. The remaining balance is due in full one hundred eighty (180) days prior to arrival. If cancellation occurs prior to one hundred eighty (180) days before arrival, all monies paid beyond the 25% non-refundable deposit will be refunded. If cancellation occurs within one hundred eighty (180) days of arrival, the full rental cost is nonrefundable.

Question 5

Housekeeping

Accepted Answer

All homes will be professionally cleaned prior to your arrival. If you would like periodic housekeeping during your stay, we are happy to arrange it for you for an additional charge through our excellent cleaning service. A departure cleaning fee is included in your reservation; however, you are expected to maintain the home in a clean and tidy condition during your stay and at your departure. This means bagging the trash and placing it in the bins outside, cleaning and putting away the dishes, keeping floors and surfaces free of food debris, cleaning the barbecue grill, and replacing the home's accessories and furnishings to the places you found them. Each rental home has a departure checklist included with the welcome materials and digital home guide. Per your rental agreement, you'll be expected to review the checklist and ensure you are aware of any specific departure procedures for your rental. These policies are simply in place to ensure we are able to keep all of our properties in great condition for guests that may be coming in shortly after you leave! The cost of any excess cleaning required, as well as for any damaged or missing items, will be charged against your security deposit or credit card on file.

Question 6

Our Commitment to Clean

Accepted Answer

We pride ourselves on ensuring our homes are diligently cleaned and left sparkling between guests – all without the use of cleaning products with harsh chemicals. Our cleaning crews use all-natural aroma therapeutic household cleaners wherever possible in all of our homes. Not only do they smell divine, but they're made with all natural, eco-friendly ingredients that are incredibly effective! You'll find some of the products in your rental home – feel free to use them for touch up cleaning during your stay. We know allergies and breathing problems are a reality for an increasing number of our guests. To that end, we are firm about keeping our properties smoke-free and dander-free. Smoking is not allowed inside any of our homes and pets are permitted only at properties specifically noted as "pet friendly" on the amenities tab for the home. Furthermore, bedding and towels are lightly bleached between guests when possible and most mattresses and pillows are encased with allergy proof covers. We hope our approach to cleanliness sets your mind at ease when choosing a THL property. We stand by our commitment to clean and if anything seems amiss when you arrive, we encourage you to let us know so we can have someone over to remedy the issue as soon as possible!

Question 7

Amenities

Accepted Answer

Each home will be prepared with fresh linens on all beds as well as bath towels, hand towels, and washcloths for each guest. Pool and beach towels are also provided for each guest at properties with pools/spas and properties within walking distance to the beach. Standard welcome amenities include a hair dryer, a start-up supply of shampoo, body wash and body lotion, an iron & ironing board, hangers, matching dishes, silverware and glasses, glass or crystal stemware, a corkscrew & bottle opener, blender, coffeemaker and mugs, pots, pans and cooking utensils, a start-up supply of garbage bags, dish soap, all purpose cleaner, hand soap, laundry detergent, dishwasher detergent, toilet paper and paper towels, kitchen towels and sponges or dish brush, HDTVs, cable or satellite television, and wireless internet.

Question 8

Concierge Services

Accepted Answer

We are happy to arrange or provide the following upon request. Give us a call or send us an email to coordinate! Services include grocery & beverage stocking, specific bedding requests, rental and setup of baby equipment, local artisanal welcome baskets, and airport transportation. Our recommended professional drivers know the locations and directions to of all our properties and will arrive prepared with the keys to your rental. Avoid the hassle of directing a random cab or driver to your rental home and head straight there when you arrive!

Question 9

Maintenance

Accepted Answer

The Holiday Life makes every effort to carefully maintain each home and the equipment therein. Just like in your own home, however, unexpected and/or untimely failures of equipment and appliances may occur. If something is not working properly, please call or email us and report the problem. Email is often better, as there will be written documentation of the issue. If you have a smartphone with a camera and the ability to include a photo of the damaged item in your email to us, that will help us to expedite your repair. We will attempt to correct the failure as quickly as is reasonably possible, and we ask for your patience and understanding in the interim. We cannot guarantee the condition of televisions, electronics or other included amenities but if something is not working we will do our best to get it replaced or repaired. No refund or rate adjustment will be made for equipment failures during your stay.

Question 10

Occupancy

Accepted Answer

When selecting your vacation home, please carefully note the number of people the property "sleeps," as that is the maximum occupancy for the home. You will be required to provide the names of all guests occupying the property when completing the reservation paperwork. Children are included in the total occupancy but exceptions to the maximum occupancy are occasionally made for small children. Undisclosed guests and/or over-occupancy are considered serious violations of your rental agreement and may result in a charge against your security deposit and/or the immediate termination of occupancy without refund. Only responsible adults 25 years or older may enter a rental agreement with THL.

Question 11

Consideration of Neighbors

Accepted Answer

Many of our homes are located next to or near the homes of full-time residents. Please be respectful of the quiet communities and keep outside noise to a minimum. House parties are not permitted during your stay and reports of excessive noise or unruly behavior may result in fines against your security deposit or immediate eviction.

Question 12

No Smoking

Accepted Answer

All of our homes are non-smoking properties. Smoking is not permitted inside any of our homes or near any outdoor furniture on the patios or lanais. Evidence of smoking in or near the home will result in a charge for the full cost of remediation as well as a possible penalty fee.

Question 13

Pets

Accepted Answer

We love pets! But we also love keeping our properties clean and dander-free for future guests. To that end, we have deemed certain properties to be "Pet Friendly" (noted on the amenities tab) based on our ability to restore the home to its pre-pet state in a reasonable amount of time. At "Pet Friendly" homes, all guest pets must be reported to The Holiday Life at the time of booking and approved in writing. A flat pet cleanup fee of $100 will be due in addition to pet rent of $25 per day, per pet. Unapproved pets discovered at any THL property will result in possible immediate eviction of the pet as well as a charge for the full cost of cleanup and a penalty fee.

Guest Information

Policies, Amenities & House Rules